Frequently Asked Questions

Learn more about our records management services

FAQs

Our secure storage facility is certified for NAID, HIPAA, SOC, SOX, FACTA, and GLBA.

Most files and media are destroyed within 3 days. For larger batches, it can be up to 15 days to destroy everything.

We can pick up your shredding as often as you need. We have clients who have daily, weekly, or monthly pickups, or you can just call when you fill up your bins.

Call us at (865) 637-7881 or email us at CSR@smithandhammaker.com.

Yes, our standard delivery is within 4 business hours of your request. If you call in the morning, we can usually send out a truck to pick up or deliver to your office the same business day.

  • Standard Delivery within 4 hours of request
  • Special Delivery within 3 hours of request
  • Rush Delivery within 2 hours of request
  • Emergency Delivery within 1 hour of request
  • Specified Time Delivery